Terms of Service

These Terms are version v2026-04, effective from April 26, 2026. They supersede all previous versions. We will update the version number and effective date whenever we make material changes.

By creating an account, completing onboarding, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to any part of these Terms, you must not access or use the Service.

EEAB Studio Limited provides a software-as-a-service platform that allows business owners to deploy AI-powered assistants for customer interactions across messaging channels including, without limitation, WhatsApp, Telegram, email, and webchat (the "Service").

The Service includes ingestion of business documents, generation of AI responses on behalf of the business owner, integration with third-party messaging platforms, and related administration tools.

We may modify, add, or remove features at any time. Material changes affecting paid subscriptions will be communicated to affected users in advance.

The Service is provided on a business-to-business (B2B) basis only. To register an account, you must:

• Be at least 18 years of age.
• Be the owner, employee, or authorized representative of a legitimately operating business.
• Provide accurate, current, and complete information during registration and keep it updated.
• Be solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate any account that we reasonably believe has been registered with false information, on behalf of an ineligible person, or in violation of these Terms.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right, including intellectual property and privacy rights.
• Send unsolicited messages, spam, or any communication prohibited by anti-spam legislation (including the EU GDPR/ePrivacy regime, the UAE Telecommunications Regulatory Authority rules, and similar laws).
• Distribute malware, ransomware, or any other malicious code.
• Generate, distribute, or facilitate the creation of content that is unlawful, defamatory, harassing, threatening, sexually explicit involving minors, hateful, or that incites violence.
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.
• Attempt to gain unauthorized access to the Service, other accounts, or the underlying infrastructure.
• Interfere with, disrupt, or place an unreasonable load on the Service, including through scraping, automated requests beyond agreed rate limits, or denial-of-service techniques.
• Reverse engineer, decompile, or disassemble any part of the Service, except to the extent permitted by mandatory applicable law.
• Use the Service to develop a competing product, or to train competing AI models on data extracted from the Service.

We may suspend or terminate accounts found in violation of this Acceptable Use Policy, without prior notice if the violation poses a security or legal risk.

The Service uses artificial intelligence (including large language models) to generate responses. You acknowledge and agree that:

• AI-generated output may be inaccurate, incomplete, biased, or otherwise unsuitable for a particular purpose.
• AI-generated output is provided on an "as-is" basis, without any warranty of accuracy, fitness, or non-infringement.
• You, as the business owner, are solely responsible for reviewing and approving the content of AI-generated responses sent on your behalf to your end-customers.
• AI-generated output must not be used to make decisions in domains where regulatory or professional advice is required (including legal, medical, financial, or safety-critical decisions) without independent verification by a qualified human professional.

We do not warrant that AI-generated output will produce any particular business outcome, conversion rate, or customer satisfaction level.

The Service is offered on a prepaid credit basis. Pricing, credit packages, and applicable usage rates are as published on our website at the time of purchase, and may be updated from time to time. Updated prices apply to credit purchases made after the price change; previously purchased credits remain valid at the rate at which they were purchased.

7.1 Prepaid Credits

Credits are consumed as you use the Service (for example, per AI-generated message, per stored document, or per active integration), in accordance with the rates published on our website. Unused credits expire 12 months after purchase unless otherwise stated.

7.2 No Refunds

Except where required by mandatory applicable law, all credit purchases are final and non-refundable. Credits already consumed cannot be refunded under any circumstances.

7.3 Taxes

Prices are exclusive of taxes, levies, and duties unless explicitly stated. You are responsible for any applicable taxes related to your use of the Service.

7.4 Payment Failures

If a payment fails or is reversed, we may suspend access to the Service until the outstanding amount is settled.

When you use the Service to interact with your end-customers, you may submit personal data of those end-customers to the Service (for example, message content, names, phone numbers, and email addresses).

With respect to such end-customer data:

• You act as the Data Controller and EEAB Studio Limited acts as a Data Processor, within the meaning of Article 28 of the GDPR and analogous provisions of the UAE PDPL.
• You are responsible for ensuring that you have a lawful basis for processing such data and for providing required notices to your end-customers.
• You are responsible for responding to data subject requests received from your end-customers. We will provide reasonable assistance as required by applicable law.
• Our processing of end-customer data is governed by these Terms together with our Data Processing Addendum, which is incorporated by reference and available upon request at ceo@eeabstudio.com.

All rights, title, and interest in and to the Service, including all software, designs, text, graphics, logos, and underlying technology, are owned by EEAB Studio Limited or its licensors and are protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

You retain all rights to the content you upload to the Service ("Your Content"). By uploading Your Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, and display Your Content solely as necessary to provide the Service to you.

You must not remove or alter any proprietary notices in the Service, and you must not use our name, trademarks, or logos without our prior written consent.

We aim to keep the Service available with high reliability, but we do not guarantee any specific uptime or service level. The Service is provided on an "as available" basis.

We may interrupt the Service for maintenance, upgrades, or to address security issues. Where reasonably possible, we will provide advance notice of planned maintenance affecting availability.

We are not responsible for downtime or service disruption caused by third-party services on which the Service depends (including but not limited to OpenAI, Pinecone, AWS, Stripe, Telegram, 360Dialog, Nylas, and Google), or by circumstances outside our reasonable control (including network outages, denial-of-service attacks, force majeure).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED OUTPUT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EEAB STUDIO, ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICE WILL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless EEAB Studio Limited, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service in violation of these Terms or applicable law.
• Your Content, including any claim that Your Content infringes third-party rights.
• Your handling of end-customer data in your role as Data Controller.
• AI-generated responses that you sent or caused to be sent to your end-customers.

13.1 Termination by You

You may stop using the Service and request deletion of your account at any time by contacting ceo@eeabstudio.com. Termination does not entitle you to a refund of unused credits, except where required by mandatory applicable law.

13.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You materially breach these Terms, including the Acceptable Use Policy.
• Your account is used in a manner that creates a security, legal, or reputational risk to us or to other users.
• We are required to do so by law or by an order of a competent authority.

13.3 Effect of Termination

Upon termination, your right to access the Service ends immediately. Provisions that by their nature should survive termination (including those concerning intellectual property, limitation of liability, indemnification, and governing law) will continue to apply.

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under its DIAC Rules. The seat of arbitration shall be Abu Dhabi. The language of arbitration shall be English. The arbitration shall be conducted by a sole arbitrator.

Notwithstanding the above, either party may seek interim or injunctive relief from any court of competent jurisdiction to protect its intellectual property or confidential information.

We may update these Terms from time to time. When we do, we will:

• Update the version number and "Last Updated" date at the top of this page.
• For material changes, notify Business Owners by email at the address associated with the account, or through an in-product notice, at least 14 days before the changes take effect (except where a shorter period is required by law or to address a security or legal risk).

Continued use of the Service after the effective date of an updated version constitutes acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service before the effective date.

For questions about these Terms or the Service, please contact: